Shipping and Returns
Product Shipping Options
Simply select your desired delivery option at the checkout.
We can hand deliver any product if you choose to collect it at one of our guided walks or courses.
Basket value does not include the shipping cost. The shipping cost is calculated at checkout.
Please allow 10 working days to receive your delivery before querying your items, most items will be dispatched the day after order.
International deliveries are sent via Royal Mail International Tracked or Tracked and Signed. There may be local import duties to be paid on receipt of your goods that Hillgoers are not liable for. Import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages.
Returns
As a small business, unfortunately we cannot offer free returns. Please ensure the product is well packaged and protected from damage in transit.
Once the item has been received and reviewed (usually within 7 days) we will issue a full refund provided it meets the criteria below:
Returns are sent back to us within 30 days of the order being received.
The product is returned in perfect ‘as new’ condition in all the original packaging.
Any clothing must be unwashed and unworn, labels still attached.
If your return is due to a manufacturing fault please contact us by email immediately and provide photographic evidence to support your return where possible. Our email address is info@hillgoers.com.
If we or our partners cannot repair the faulty product, and we are happy that the fault has not been caused by customer use/damage, then we will be happy to discuss with you the option of either a replacement product or a full refund.
We recommend that you acquire a PROOF OF POSTAGE receipt and retain this until you receive email confirmation that we are processing your return.
Hillgoers will not accept customs charges incurred when returning items. All packages must be marked “Goods returned under warranty”. If you do have any enquiries about your return once it has been posted, email info@hillgoers.com. Please include the date the item was posted, the address it was returned to, the name it was sent under and the item’s tracking number if applicable.
All gift vouchers are non-refundable.
We do not issue refunds on sale items; however, we will offer you an exchange or credit note if you change your mind about a product.
Exchanges
If you would like to make an exchange on your purchase please follow the steps in the section Returns. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.
Manufactures Guarantee
Manufactures guarantees applies to some items. Please contact us to discuss any fault with items shipped by Hillgoers.
Return Address
Hillgoers
South Mains Cottage
Drumoak
AB31 5AE